Term & Conditions


Terms & Conditions | Top-One Travel Services Corporation (M) Sdn Bhd


Reservation / Deposit / Full Payment

  • Deposit must be paid upon reservation and the balance must be paid 21 days prior to departure.
  • Normal Tours Deposit:
    • RM 1,000 p/p - ASEAN & Regional
    • RM 2,000 p/p - Australia, Middle East, Europe, USA & New Zealand
    • RM 4,000 p/p - South Africa
    • Cruise Booking - 50% of Total Cruise Fare
    • Visa Application Fees: Must prepaid by the applicant & is not refundable.


For Free Independent Traveller (FIT) Tour Package

  • Upon confirmation of the tour any subsequent change made to the reservation is subject to an amendment charge of RM50.00 per person per change.
  • No change can be made within 8 working days before the date of departure.
  • Changing the entire reservation constitutes a cancellation of the original reservation and is subject to cancellation charges as defined in the cancellation policy (see clause 3.1- for FIT tour packages).

For Group Tour Packages

  • Upon confirmation of the tour no changes can be made to the reservation within 14 days before the date of departure.
  • However, any request from any member for any change to come back earlier or later than the group will be subject to the conditions of the respective airlines.
  • Changing the entire reservation constitutes a cancellation of the original reservation.


Once booked, a basic administration fee RM 400 per person.

Cancellation Notice Received by Cancellation Charges (Per Person
30 days before departure RM 800 per person
21 days before departure RM 1,000 per person
07-14 days before departure 50% of tour fare
Less than 07 days before departure 100% of tour fare
no show at the departure point 100% of tour fare


It is passenger’s responsibility to ensure that they have a valid international passport, relevant visas & health certificates if required and ample time must be given to us for visa application.


Return economy class air ticket on normal group GV10 or special Promo class GV4, Gv2. Transfer between airport and hotel vice versa. Hotel accommodation on twin-sharing basis. (Those travelling alone every effort will be made for a share room basis, or otherwise, a single supplement charge applies or triple-share). Meals as indicated in the itinerary. Sightseeing as indicated in the itinerary. All admission fees required in the tour.


Airport tax, fuel surcharge & ticket insurance (YQ) visa fees, port tax and services fees, laundry, excess baggage charge, beverage, room service, room items damage during the occupancy, personal and baggage insurance, gratuities to driver and tour escort, US Custom Fee / Immigration Tax and all items of personal nature.


Child fare is based on sharing room with two adults. A surcharge will be imposed for a child who occupies a room with only one adult.


Our company endeavours to provide exclusive ground handling transportation and sightseeing services. However tour members may be placed on a seat-in-coach basis operated by a local “Day Tour” company where necessary due to insuffucient group size.


Extension of ticket must be informed at the time of reservation. Extension of ticket is only permitted at the last stop but subject to airfare difference & seat confirmation by the airline. Airport transfer will not be provided.


Baggage allowance of 20 kg per passenger. (All baggages' at owner’s risk unless insured). The company assumes no responsibility for any loss or damage to baggage or belongings (checked-in or hand-carried) whilst they are in the custody of the airlines, other transportation companies, accommodation supplies. However, the company will assist you in filling the relevant claims (e.g. in the airport) provided it does not interfere with conduct of the tour or other members of the tour group.


The organizer, Top-One Travel Services Corporation (M) sdn bhd, act as an agent for the transportation companies, hotels and other principles for the tour programmes. Top-One Travel Services Corporation (M) sdn bhd accepts no responsibility for any loss, injury or damage to you or your belongings or resulting directly from any occurrences beyond its control including breakdown in equipment, strikes, theft, delays, medical or customs regulations, cancellations, change in itinerary of schedules, etc. Travel documents are the responsibility of persons taking the tours. The organisers reserve the right to alter itineraries, travel arrangements, hotel accommodation reserved etc, if this is necessary or in the case of force majeure. The company reserves the right to cancel land tour prior to departure for any reasons, including insufficient number of participants. Should this happen the entire payment will be refunded without further obligations on the part of the company. Top-One Travel Services Corporation (M) sdn bhd also reserves the right to require any individual to withdraw from the tour if it is deemed that his act or conduct is detrimental to or incompatible with the interest, harmony and welfare of other clients and the tour as a whole and Top-One Travel Services Corporation (M) sdn bhd shall be under no further liability thereafter to any such person. No guides, tour leaders or other employees or agent of Top-One Travel Services Corporation (M) sdn bhd is authorised to commit the company to any liability whatsoever and the company will not be bounded by any statement or representation unless it is in writing and signed by a management executive of the company. The special air ticket issued is based on group travel and restricted to respective airline. It is strictly non-endorsable,non-refundable and non-reroutable. Alteration on the routing or date of travel is at the passenger’s own risk. No refund will be made to any person for unused air-ticket or who do not utilize any meal and sightseeing tour or accommodation not use in part or full. #For disabled/handicapped individuals passengers, it should be accompanied by his/her own family relatives for care-taking. The organisers strongly urge all the intending passengers to equip themselves with all special care/or needs they way required.


All tour members are encouraged to buy travel insurance to safeguard themselves against sickness, loss of money, cancellation, flight delays or lost baggage.

*** Tour fare is subject to change without prior notice due to currency fluctuation or increase in airfare due to oil price changes. ***

Travel Document & Others Informations'

Assumed those passenger joining our tour have already read, understand and agree the tour informations'.

#Duration of tour in terms of DAYS includes day of departure and day of return. Neither of these are full days.

#Neither Top-One Travel Services Corporation (M) sdn bhd nor its agents shall be or become liable or responsible for any loss or damage suffered by the tour member in connection with any accommodation transportation or any other incidential charges there to resulting directly from improper of rejection of entry port by the relevant authorities and neither Top-One Travel Services Corporation (M) Sdn Bhd nor Agents/shall be become liable for any additional expenses or liabilities incurred by the tour member inclusive of any request for refund of the tour price paid as a result of the foreign clause.

#No refund value on unutilised sector of air ticket.

#Cancellation of tour due visa rejection will be charged service/documentation fees.

Please read these terms and conditions carefully and make sure that you understand them, if you have any question please contact us

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